Tourism & Hospitality sector

Tourism & Hospitality Industry is an edge sector of Greek economy, representing approximately 20% of GDP while employing 25% of national workforce. Greek Tourism is constantly evolving and attracts most of the private capitals invested either from the Greek or the international market. There is a very positive prospect and in the upcoming years is expected a rise in the number of available beds and in the number of arrivals. Greece is a safe destination where guests luxuriate in high quality services and products.

Tourism and Hospitality sector

Our strategy :

Be Safer specializes in the tourism and hospitality sector and aims to continuously deploy reliable and innovative services that can support hotels to operate with the highest standards and fulfill the demands and expectations of their guests. Key point of our strategy is to fully cover the demands concerning Quality and Safety of the services and products provided by the hotels. Be Safer is a member of SETE since 2015 and closely follows all the progress within the field of tourism (SETE meetings, ITB participation, etc.).

Provided services :

  • Laboratory analyses of water, food and environmental samples to verify that hotels comply with the applicable legislation and the requirements of International Standards.
  • Development of Laboratory Sampling Plan based on the specific needs of the hotel (customized Risk Assessment)
  • Layout planning of the food and beverage departments
  • Support in the implementation of specific certification management systems (ISO 9001:2015, ISO 14001:2015, ISO 22000:2018, ISO 26000, HACCP Codex, Travelife, Green Key, etc.)
  • Training programs for the hotel personnel (food safety, legionella management, Norovirus management, environmental management, etc.)
  • Updating hotels of the legislation demands related to their operation.
  • Provision of specialized consulting services (awarding stars, food and beverage departments licensing)
  • Risk Management for Legionella (LCI approved) and Norovirus
  • Crisis management (guest complaints, legislation demands)
  • Conduction of periodical internal audits and monitoring of critical operation departments (food and beverage, maintenance, housekeeping)
  • Preparation and physical presence at external hotel audits by tour operators
  • Specialized protocols such as Water Safety Plan, Medical tourism

Food industry

Food industry is the largest enterprise sector of Greek economy and the largest employer since it employs 27% of processing workforce. It is also the largest sector of European processing. Food industry has very positive prospects and is one of the economy sectors expected to progress and expand furthermore in the following years.

Our strategy :

Be Safer has a great experience of the food industry and aims to support it in all their innovative plans by providing specialized consulting and all kinds of laboratory analyses. Our aim is to develop innovative management tools that will support the operation of food industry.

Provided services :

  • Updating the exporting enterprises about the legislation demands of their concerning international markets
  • Evaluation of the compliance of their products and/ or their services with the targeting market
  • Implementation of laboratory analyses to validate the compliance of exporting enterprises with the current European legislation, the targeting market’s legislation as well as specific customer demands
  • Development of Laboratory Sampling Plan based on the specific needs of the enterprise (customized Risk Assessment)
  • Support in the implementation of specific certification management systems (FSSC 22000, IFS, BRC, ISO 9001:2015, ISO 14001:2015, ISO 22000:2018, HACCP, etc.)
  • Training programs for the enterprise’s personnel (special demands of international markets, implementation of specific customer demands, etc.)
  • Provision of specialized consulting
  • Crisis management (customer complaints, legislation demands)
  • Conduction of periodical internal audits and monitoring of critical operation departments

Exports

Exporting sector is one of the leading sectors of Greek economy the latest years as extroversion is imperative. The needs of exporting enterprises differentiate from the other enterprises as they have to adjust to different principles and analyze the various risks and opportunities of the targeting markets. Additionally, they have to comply with specific demands of each market.

Our strategy :

Be Safer has collaborated with many organizations operating inclusively or partially with exports. Our staff has the experience of international markets and support the exporters with specialized consulting services that each targeting country demands and each product or service. We follow the international progress by participating in the largest relative expo’s (Anuga, SIAL, etc.)

Provided services :

  • Updating the exporting companies about the legislation demands of their concerning international markets
  • Assessing the compliance status of products and services against the targeting market
  • Implementation of laboratory analyses to validate the compliance of exporting companies with the current European legislation, the targeting market’s legislation as well as specific customer demands
  • Development of Laboratory Sampling Plan based on the specific needs of the enterprise (customized Risk Assessment)
  • Support in the implementation of specific certification management systems (FSSC 22000, IFS, BRC, ISO 9001:2015, ISO 14001:2015, ISO 22000:2018, HACCP, etc.)
  • Training programs for the company’s personnel (special demands of international markets, implementation of specific customer demands, etc.)
  • Provision of specialized consulting
  • Crisis management (customer complaints, legislation demands)
  • Conduction of periodical internal audits and monitoring of critical operation departments
Catering/ Restaurant services sector

Catering/ Restaurant services sector

Catering sector is one of the largest services sector in Greece. It consists of either individual companies or chain companies that aim to provide high quality services and products.

Our strategy :

Be Safer supports many catering and restaurant companies that due to their size and organization their need for support and specialized consulting is great, mainly on legislation subjects and personnel management. Our strategy is to follow closely these companies with frequent visits and promoting the GMPs to assure their smooth operation and their customer’s satisfaction.

Provided services :

  • Support for the company’s licensing, the proper layout planning and the optimal equipment choice.
  • Support in the implementation of specific certification management systems (HACCP, ISO 22000:2018, ISO 9001:2015)
  • Implementation of laboratory analyses of water and food to verify the compliance with the current legislation
  • Development of Analyses Plan based on the specific needs of the enterprise (customized Risk Assessment)
  • Training programs for the company’s personnel (food health and safety, GMPs, customer relations, etc.)
  • Updating the company about the legislation demands related to their operation
  • Crisis management (customer complaints)
  • Conduction of periodical internal audits and validation of their compliance with the current legislation

Medical services units

Medical services sector is a sector that is being rearranged and expanded into new fields. The part of private investors in medical services is constantly increasing.

Our strategy :

Be Safer has the appropriate expertise to support medical services units implement specific management standards and be certified for them. Additionally, Be Safer is developing a software that will improve the organization and management of such units.

Medical services units

Provided services :

  • Support in the implementation of specific certification management systems (ISO 15224:2012, ISO 9001:2015)
  • Implementation of laboratory analyses for various parameters (e.g. Legionella, surgery sterilization, etc.) to validate the compliance with the current legislation
  • Development of Laboratory Sampling Plan based on the specific needs of the unit (customized Risk Assessment)
  • Training programs for the medical organization’s personnel (patients’ management, KPIs control, Legionella management, etc.)
  • Updating the medical organizations about the legislation demands related to their operation
  • Crisis management (customer complaints, microbiological growth)
  • Conduction of periodical internal audits and validation of their compliance with the current legislation
Laboratory accreditation

Laboratory accreditation

Laboratory analyses sector is a field where the accreditation by a national body (such as E.SY.D.) is necessary in order to approve the validity of their results and that they are based on acceptable international standards.

Our strategy :

Be Safer has the appropriate expertise and experience to support laboratories to implement and be accredited for ISO 17025:2017.

Provided services :

  • Action plan for the laboratory’s accreditation
  • Support in budget planning of the accreditation
  • Support in the implementation of the required steps for the laboratory's accreditation
  • Personnel training for the demands of the accreditation
  • Follow up of the process of accreditation until its final and successful evaluation
  • Support in the future inspections by the accreditation body
agrolab-rds

Laboratory analyses are carried out with the largest laboratory in Greece, Agrolab

Be Safer is a strategic partner of Agrolab-RDS in the tourism industry, having invested in synergies, resulting in the creation of a scheme that provides innovative services to the companies of the tourism industry. Moreover, laboratory analyses of the other business sectors are also carried out in collaboration with Agrolab. Agrolab is the largest laboratory in Greece in terms of number of staff, turnover, geographic presence (Athens-Thessaloniki-Volos-Nicosia-Sofia) and of number of accredited laboratory methods.